Close up of the front of a business window with a sign that says 'come in we're open'

This Version Posted: May 21, 2020

To slow the spread of COVID-19, the Ontario government has ordered the immediate, but temporary closure of all non-essential workplaces. A full list of essential workplaces which are allowed to stay open is available here. Please Note: On May 14, 2020, the Province announced additional businesses could reopen, including retail services (not in malls, but with separate street-front entrances), golf courses, marinas/boat clubs, private parks and campgrounds, businesses that board animals,, animal services and more.

Business Questions

Companies and workplaces that have questions about this closure order can call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659.

Public Complaints/Concerns 

Non-Essential Services Being Open Illegally

If you have concerns that a business or service is still open when it should not be, do one of the following:

  • Call the Health Unit at 1-866-888-4577, ext. 5006, if your complaint involves any of the following businesses/services:  
    • Child Care Facilities
    • Recreational Camps
    • Personal Services Settings (including mobile and home-based settings)
    • Tanning Salons
    • Facilities Providing Indoor Recreational Programs Including Indoor Public Pools and Whirlpools
    • Food Premises, including restaurants
    • Theatres and Cinemas (including drive-ins)
    • Trailer Parks
    • Schools (Public and Private)
  • For any other type of business, report your concerns to your local police service using the non-emergency number.  Do not call 911!  

Health and Safety Issues

To report health and safety issues at work, call the Ministry of Labour’s Health and Safety Contact Centre at 1-877-202-0008. 

Landlord/Tenant Issues

Contact the Landlord Tenant Board at 1-888-332-3234.

Unfair Pricing Concerns

The Province is issuing an emergency order that retail businesses and individuals cannot charge unfair prices for necessary goods during COVID-19. People can report price gouging by calling 1-800-889-9768 from 8:30 am to 5 pm Monday to Friday. Online reports can also be filed.

Gatherings of People

Ontario continues to ban large gatherings of more than five people. Exemptions are in place for families with more than five people, grocery stores and child care centres supporting health care workers and first responders. Funerals can proceed, but with only 10 people at a time.

Quarantine Act Concerns

To report complaints or concerns about people breaking the federal quarantine ban for returning travellers to stay at home for 14 days, please call the RCMP Operation Command Centre at 1-800-387-0020.