small old fashioned brick apartment building

This Version Posted: May 21, 2020

If you own or manage a multi-unit building, it’s important to protect your tenants from COVID-19. Proper screening, cleaning, physical distancing and other measures are essential to reduce the spread of illness. Here’s what you need to do: 

Handwashing and Respiratory Etiquette
Cleaning and Disinfecting
  • Increase cleaning and disinfecting, especially in common areas. High-touch surfaces (like doorknobs, light switches, phones, elevator buttons, stairwells, shared washrooms and garbage facilities) should be cleaned and disinfected at least twice per day, and when visibly dirty.
  • Be careful when handling waste, and ensure you wash hands thoroughly afterwards with soap and running water. Line garbage cans with plastic bags if possible and avoid direct contact with soiled items in the garbage
  • For Shared Laundry Rooms: Both sick and healthy households need to use laundry rooms to wash dirty laundry.  Clean and disinfect the machine controls frequently.  You may also need to put up limits to the number of people in the laundry room at a time, to ensure physical distancing.  Put up this poster for tips on using shared laundry facilities.
Physical Distancing
  • Promote physical distancing in your building. Urge people to keep 2 metres (6 feet) apart – roughly the length of a hockey stick. Put up this poster in all common areas to send a clear message.
  • Put in place measures at your building to reinforce physical distancing. Stagger times to use laundry facilities, limit the number of people (to five or less) gathering in shared spaces, and move furnishings like chairs further apart to create more space. Please note: the Ontario government is currently banning public gatherings of more than five people.
  • All playgrounds and outdoor play structures are currently shut down by order of the Ontario government. Put up signs reinforcing this closure message. Access to shared outdoor space should also be limited and physical distancing enforced. 
  • Limit capacity on elevators to ensure physical distancing. Post a sign indicating no more than two or three people should use the elevator at once. 
What to do If Tenants/Residents Show COVID-19 Symptoms
  • Individuals in a private unit who show COVID-19 symptoms MUST self-isolate for 14 days and not leave home, unless they need medical care. If possible, check in with them by phone, email or text. Offer to get food/supplies and leave items at their doorway, ensuring no close contact.
  • If someone with COVID-19 symptoms lives in a shared space, support them to safely self-isolate for 14 days by ensuring they stay in a separate room, use a separate washroom (if possible) and keep a 2 metre distance from others. If this isn’t possible, review this link 
  • If someone experiences severe COVID-19 symptoms, seek immediate medical care. 
Additional Resources:

Download and print resources below:

Prevention poster for tenants
Prevention for Tenants

Prevention for Tenants

Prevent the spread poster which can be used in the community
Prevention Community

Prevention in the Community

Image of Attention Visitors AODA compliant poster - click to download
Image of Attention Visitors AODA compliant poster

Attention Visitors