Senior man having problem with teeth,

This Version Posted: June 4, 2020

After weeks of restrictions, Ontario dental offices are being allowed to reopen. You can book an appointment with your dentist for a cleaning or any other treatment, including emergency and urgent care. But be aware of new rules and increased protective measures in place to prevent the spread of COVID-19.

According to the Ontario Dental Association, these COVID-19 measures may include patient screening, mask use and waiting outside the dental office to be called in for your appointment.

The Royal College of Dental Surgeons of Ontario is also providing advice to patients seeking dental treatment during the pandemic.

What to Do in an Emergency 
  • Call your dentist. They will ask you for information about your situation, including whether you have any symptoms of COVID-19, and give you advice about next steps. If you need to visit the office, they will let you know if they can help or will direct you to another dentist.  
  • Do not go to a hospital emergency room for a dental problem at this time.   
When to Call Us 

Contact the Health Unit at 1-866-888-4577, ext. 1247, for the following:   

  • Your child is 17 and under, has a toothache or large cavity, and you can’t afford the cost of dental care. We can assist in enrolling you in the Healthy Smiles Ontario Emergency program.   
  • You are a low-income senior 65 years of age or older with an urgent dental treatment need. We can see if you qualify for Emergency dental care through the Ontario Seniors Dental Care Program.  
  • Adults experiencing a dental emergency who do not have a dentist or cannot pay for dental treatment.