Service Providers Working With Vulnerable Clients

It’s essential to slow the spread of COVID-19, especially to vulnerable clients. If you are a service provider working with vulnerable clients, you can access link/resources below to protect the health of staff, volunteers and clients.  

Gatherings of People

To slow the spread of COVID-19, restrictions are in place on the number of people who can attend large gatherings. As of June 12, Ontario is increasing the limit on social gatherings from five to 10 people.

General Tips
  • Access  short Health Unit video modules  on how to prepare your workplace/organization for COVID-19. 
  • Know what to do if your staff or client has COVID-19 symptoms, or been in close contact with someone who  has been confirmed. Use the Ontario Ministry of Health’s Self-Assessment Tool to help determine what you should do. 
  • Maintain a clean and safe environment 
  • Staff and volunteers MUST stay home when sick 
  • Practise regular and frequent hand washing/sanitizing 
  • Practise physical distancing 
  • Increase surface cleaning/ disinfection especially on high-touch surfaces 
  • Practise respiratory etiquette 
  • Post information and insist staff, volunteers and clients cough or sneeze into the elbow, sleeve or tissue, then throw the tissue in the trash and wash hands. 
  • Clients/participants MUST NOT share items (e.g. drinking cups, utensils) 
  • Develop an organizational plan in the event COVID-19 is spreading in the community. Consider how to:  protect staff; protect those clients more vulnerable to COVID-19 (seniors 65+ and those with compromised immune system); provide isolation opportunities for those who require it; modify service delivery based on staff capacity; and reduce fear, barriers, and stigma around COVID-19 by providing credible information. 
  • Contact 211 Community Support to find/search government and community-based services during COVID-19.  Call or text 2-1-1 day or night to find support for all of life’s challenges. Live Chat also available Monday to Friday from 7 am to 9 pm. 

For Homeless Shelters and Service Providers 

For Food Banks/Food Program Providers 

In your Food Program Location: 

  • Each food bank or food program is set up differently. Change the layout to reduce contact between clients 
  • Pre-pack food boxes or bags and pass out food at the door 
  • Stagger arrivals and departures to reduce client contact 
  • Remove client wait areas. Get people to wait outdoors, standing at least 2 metres apart. 
  • Practise physical distancing. Keep at least two meters away from each other, especially if someone may be sick. 
  • Consider safe delivery options to get food to high-risk clients 
  • Allow staff and volunteers to fill out any forms or paperwork on behalf of clients. (NOTE: Clients must be able to view and verbally verify the information documented is correct. Staff and volunteers cannot sign on behalf of a client.)  
  • Extend hours or open at additional times or days so clients are spread out.  
  • Avoid contact with people who are sick. Clients who are ill MUST stay home and have a friend or neighbour pick up their food or meal items instead.  

Remember Safe Food Handling 

  • Temporarily postpone any food demos or cooking classes. Do not serve food and beverages 
  • Stay at home and away from others if you’re feeling ill 
  • Increase access to handwashing stations  
  • Wash your hands often with soap and warm water for at least 20 seconds, using single use paper towel to dry hands and to close taps 
  • If soap and water are not available, use an alcohol-based hand sanitizer  
  • Clean and disinfect objects and surfaces such as doorknobs, light switches, all phones, counters, handles on cabinets, fridges, utility or grocery carts, pens, computers stations, etc. 
  • Do not allow clients to handle food items. Let staff/volunteers do this for clients 
  • Remind staff, volunteers and clients to sneeze or cough into their sleeves 

Food Distribution Considerations: 

  • Consider if your organization can provide service to individuals in isolation or quarantine, such as dropping off meals or supplies 
  • Consider pre-packing food boxes or bags and pass out food at the door 
  • Pre-bag produce to limit direct touching 
  • Create an alternate delivery system such as a drive-through where clients pull up in their cars and volunteers deliver a prepackaged bag to them 
  • Mobile food distribution could be considered to deliver food to clients who are ill 
  • Prepare and plan for operations with a reduced workforce and fewer volunteers 
  • Plan to reduce services, but also anticipate when you may need to ramp them up 

Additional Resources

Download and print resources below:

Fact Sheet: Take Care of Yourself and Each Other – Public Health Ontario

Beach Safety During COVID-19

Heading to the beach this summer? It’s great for your well-being to be active and outdoors, while enjoying the water, sand and nice weather. But this summer during COVID-19, it’s a balancing act between enjoying the beach and protecting your loved ones from the virus.

With more people heading to the beach as they open for public use, plan ahead so you’re ready and know what to expect.

Do Not Come if You Are Sick:
  • If you or any member of your family are sick, stay home and self-isolate to prevent the spread of COVID-19. You must also stay home if you or a family member were recently exposed to someone with COVID-19
  • Use Ontario’s online COVID-19 Self-Assessment tool to help determine if you need to seek further care. 
Before Visiting the Beach:
  • Visit a beach closer to your home. Traveling long distances to visit a beach may contribute to the spread of COVID-19.
  • Check the local municipal website to see if the beach has opened for the season or what restrictions/closures may be place there due to COVID-19.
  • Check the Health Unit website for the latest beach water test results in Haliburton County, Northumberland County and the City of Kawartha Lakes to see if the water is safe for swimming. You can also call the Health Unit at 1-866-888-4577, ext. 5006.
  • Have a back-up plan. If the beach is too crowded and you can’t safely practise physical distancing by staying 2 metres (6 feet) away from others, consider another fun activity to do instead.
What to Bring to the Beach:
  • Hand sanitizer and disinfecting wipes (stored in a cool dry place). Use these, especially if soap and water are unavailable
  • Items to help you keep your distance from others on the beach and in the water. For parents, tents, umbrellas and blankets can be good visual reminders for children. You can also put physical distancing into ‘fun’ terms for kids… like staying one hoola-hoop apart, three geese apart or six beach balls apart.
  • Sunscreen and sun protection (with SPF 30+)
  • Patience, especially if you need to wait to access the beach and other facilities.
Additional Measures to Take:
  • Hand Hygiene and Respiratory Etiquette
    • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing
    • Use hand sanitizer when soap and water aren’t available
  • Cleaning and Disinfecting
    • Clean and disinfect high-touch surfaces such as picnic tables before and after use
    • Use handwashing facilities in washrooms and/or portable toilets. Beach/park staff should also be cleaning bathroom facilities hourly and deep-cleaning and disinfecting them  periodically through the day.
    • If desired, use hand sanitizer after accessing washrooms as an extra preventive step
  • Use of Face Coverings (Non-Medical Masks)
    • Wear a face covering if physical distancing is not possible
    • DO NOT wear a face covering in the water as it can make it hard to breathe
  • Keep Your Distance From Others
    • Practise physical distancing by staying 2 metres (6 feet) from others on the beach, in the water and in public washrooms. Think of the distance as the length of a pool noodle.
    • Carefully choose a spot on the beach that leaves enough space for you to stay a safe distance from others. Maintain at least 4 metres (12 feet) between blanketed areas
    • Avoid crowded areas and do not gather with others outside of your family/household
  • Avoid Large Gatherings
    • Follow signs and listen to municipal staff/lifeguards who may be there to direct, assist and remind about distancing.
    • Do NOT take part in organized activities like beach volleyball, frisbee, football, etc.
When You Arrive at the Beach:
  • Review all signs before entering the beach/park
  • Give other beach-goers time and space to safely enter or exit vehicles
  • Know what to expect at the beach:
    • Parking attendants may be stationed at some locations
    • Access to beach may be different. For example, walkways may be single file to enter/exit the beach. Standing in walkways may not be permitted to allow for foot traffic
    • Parking capacity may be reduced to limit the number of people on the beach at once
    • You may have to stand in line for washrooms, as the number of people allowed inside is limited to allow for physical distancing
  • When swimming, avoid swallowing water, spitting or spouting
  • Take your garbage and recyclables home for safe disposal, especially mask and gloves
  • Be safe in the water, especially keeping a close eye on children and new swimmers.

The Health Unit is working closely with local municipalities to ensure beaches are safe for public use during COVID-19. Play your part too by following these precautions to reduce the risk of illness. Doing so can make a day at the beach fun – and safer – for everyone!

Related Links

Testing for COVID-19 – What Now?

Testing for COVID-19 is a critical step in stopping the spread of illness. In certain cases, you may be directed by your health care provider or the Health Unit to be tested for COVID-19.  

Where and When to Get Tested 
  • Get tested if: 
  • You can also call the Health Unit at 1-866-888-4577, ext. 5020, for more advice 
  • COVID-19 Assessment Centres can test and assist people who are suspected of having COVID-19.  
  • It can take up to seven days to receive lab test results for COVID-19. If you have symptoms of COVID-19, have been exposed to someone with the virus, or have been directed by the Health Unit, you MUST remain in self-isolation and monitor your symptoms. If at any time you develop symptoms or they get worse, contact the Health Unit at 1-866-888-4577, ext. 5020. If you have a medical emergency, call 9-1-1.  
  • You can check your COVID-19 lab results using an online portal provided by the Provincial government. To get results, you will need your OHIP card number and address. If you cannot get your results online, call the Health Unit at 1-866-888-4577, ext. 5020. 
  • Follow this link for follow up instructions after you’ve been tested for COVID-19.
If You Test Positive for COVID-19 
  • You MUST continue to self isolate if you test positive for the virus. The Health Unit will call you as soon as possible about your test results and ask you questions about places you have visited and people who you were in close contact. Anyone in close contact with you may be at risk from COVID-19 themselves, so must be called. Your help in answering Health Unit questions is essential to protect the health of others in the community.   
  • You will receive daily phone calls from the Health Unit to see how you are doing and to monitor any symptoms you have. The Health Unit will also ensure you are staying in self-isolation at home. Health Unit staff can discuss any supports you need and respond to your questions. 
  • If you are diagnosed with COVID-19 and do NOT stay at home in self-isolation, you could be served with a Class Order under Section 22 (5.01.1) of the Health Protection and Promotion Act. This order states you must stay home in self-isolation or face daily fines or imprisonment for not doing so. 
  • Typically, you can stop self-isolating 14 days after you first had COVID-19 symptoms or when you tested positive (as long as you do not have a fever and any other symptoms are getting better). To be safe, do not stop self-isolating until you receive the all-clear from the Health Unit.  
  • Visit the Ontario government website to learn more about COVID-19 testing. 
Close Contacts 
  • The Health Unit will follow up with anyone who has been in close contact with someone who tests positive for COVID-19. This is called contact tracing.  
  • Individuals who are considered close contacts to someone who has COVID-19 can include: 
    • Family members/people living in the same household 
    • Anyone who had direct contact with a positive COVID-19 case 
  • The Health Unit will follow up with these close contacts and give instructions on what they need to do (like self-isolating) to slow the spread of COVID-19. The Health Unit will also do daily phone calls with close contacts to check in on them and ensure they follow public health directions. 

COVID-19 – For Groups/Organizations

COVID-19 has changed many things in your day-to-day life, including the work of many community organizations and groups. Learn more about how your group can adapt to the new normal of coronavirus by taking steps to protect staff, clients and volunteers.

Key Links:
Frequently Asked Questions


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Taking personal steps to prevent COVID-19 also helps reduce the spread of illness in your community. That benefits your neighbours and fellow citizens – like seniors and people with existing medical conditions — who are more at risk of suffering the effects of coronavirus. Find out what you can do to prevent COVID-19 and support others in your community.

Key Links
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Buyer Beware: Garage Sales and Second-Hand Shopping During COVID-19

Does spring cleaning have you thinking about garage sales and getting rid of unwanted items? Think again.  

Garage/Yard Sales

The Health Unit strongly discourages you from organizing or attending garage sales and yard sales at this time due to COVID-19. Organizing these sales can increase your exposure to COVID-19 and lead to the spread of the virus in the community. Here’s why: 

  • Unlike in a store where health and safety measures are in place to protect staff and customers from COVID-19, a private sale does not need to take these precautions 
  • COVID-19 is spread through close contact with people. At garage sales, keeping a two-metre (six-foot) physical distance from others is difficult given that cash transactions are often required and the number of people who stop at the sale can grow unexpectedly.  
  • Many times, garage sale enthusiasts also visit multiple sale locations in the same day increasing the risk that COVID-19 can be spread 
  • The COVID-19 virus can survive on different surfaces for varying lengths of time. This means if someone touches or picks up items at a sale, they could be exposing themselves to illness  
  • While the Province’s COVID-19 emergency directives do not prohibit garage sales and yard sales, they do ban public gatherings of people. As of June 12, social gatherings of no more than 10 people are allowed.
  • While no municipal restrictions on garage sales are in place in Haliburton County, Northumberland County and the City of Kawartha Lakes, some Ontario municipalities have approved bylaws to ban garage and yard sales entirely during the pandemic due to public health concerns. 

For all these reasons, do not hold garage sales or yard sales until further notice. Doing so will protect the health of you, your loved ones and the community.  

Second-Hand Items

Some online buy-and-sell groups have decided not to operate during COVID-19. For now, the Health Unit is also advising you to think twice about buying and selling second-hand items online. If you must, limit purchases to only essential items. 

Here are some more tips if you plan to buy second-hand essential items online during COVID-19: 

  • If you, or someone in your home has any symptoms of COVID-19 do not buy or sell any items.  Stay home and self isolate 
  • Stick to community-based online groups for buying and selling. Use groups or apps where it’s easier to confirm that people are who they say they are (such as linked to a personal profile of a social media account).  If in doubt, don’t engage 
  • If a deal sounds too good to be true, it probably is. Watch out for scams.  
  • Buy and sell with people that live in your community.  Avoid travel. 
  • Don’t provide your home address or visit anyone you do not know. If you do know the person, arrange for a curbside pickup or drop off. Never enter another person’s house or allow anyone to enter your home. 
  • Use digital payment services rather than cash.  
  • Drop off or pick up goods during the day and in a public location.  
  • Avoid all close contact. Practise physical distancing and stay metres (6 feet) away from others at all times.  
  • After purchasing an item, thoroughly clean and disinfect it. Avoid buying items that are difficult to clean. 
  • Don’t touch your face and wash your hands thoroughly with soap and water after handling items or cash. 

NOTE: Be aware that baby walkers, infant self-feeding devices and other items are banned products in Canada. There are also common second-hand items like car seats, cribs, helmets, playpens, strollers, children’s jewellery and kids’ sleepwear that must meet certain federal regulatory requirements before they can be bought or sold in Canada.  

Additional Resources

Community Gardens and COVID-19

Community gardens arenow allowed to open during COVID-19.

The Health Unit is offering recommendations to community gardens that operate in Haliburton County, Northumberland County and the City of Kawartha Lakes to protect the health and safety of everyone during COVID-19. Below are the minimum standards that all community gardens must have in place before opening. 

Use these standards as a starting point to begin planning and developing specific COVID-19 policies and protocols for your community garden. Be sure to communicate these plans to all garden members. You are also required to update information with the Health Unit. 

Entrance Restrictions/Requirements
  • Members of the public are not allowed into the gardens. Only garden members are allowed (NOTE: Please find a downloadable, printable ‘Closed’ sign to put up in your community garden)
  • Garden members cannot visit the garden if they show symptoms of COVID-19, are feeling sick from something they ate or drank, or have been in contact with someone with COVID-19
  • Post signs around the garden on COVID-19 symptoms, physical distancing, and handwashing. Policies and protocols relating to the coronavirus should also be put up at all entrances and throughout the garden
  • Events where large numbers of people gather such as flower festivals, children’s events, training, group builds etc. are not permitted
  • Use a ‘sign-in and sign-out system’ to track who is in the garden each day 
  • Update the list of current registered members, staff and volunteers involved in the community garden. Track those who have agreed to participate under COVID-19 policies and protocols
Physical Distancing
  • Only allow a maximum of five people to work in the community garden at any one time (For example, develop a schedule where plots are numbered, and odd/even numbered plots come on different days)
  • Maintain physical distancing when two or more gardeners are present. Keep at least two metres (six feet) apart from others
  • If people plan to wear homemade/personal masks in the garden, follow this Public Health Ontario fact sheet on how to properly wear and throw away mask.
  • Remember wearing rubber gloves out in public does not reduce the risk of COVID-19. Handwashing with soap/water or hand sanitizer and not touching your face offer more protection 
  • If gardeners choose to wear mask and rubber gloves, wash hands before putting on the mask/gloves and after taking them off
  • Masks and rubber gloves must be disposed of in a lined garbage bin only
Hand Hygiene/Handwashing
  • Provide handwashing or alcohol-based hand sanitizer (with 60 to 90% alcohol content) stations
  • Encourage all gardeners to regularly wash/sanitize hands, especially before entering and after leaving the garden  
  • Gardeners should know that if their hands are visibly soiled, they must first wash them with soap and water or wipe them before applying alcohol-based hand sanitizer
Garden Equipment and Tools – Use and Cleaning Requirements
  • Ask garden members to bring their own tools, or assign select tools and tasks to individuals or smaller groups
  • Avoid sharing garden gloves. Gardeners should take their gloves home to wash after each use 
  • Use gardening techniques that reduce the need for frequent trips to the garden (For example: use mulch to reduce the need for watering/weeding, row covers to prevent pests, etc.)
  • Create and implement procedures to clean and disinfect all shared tools before and after garden work
  • Regularly clean gardening tools with soap and water to remove organic matter. First rinse off soap with water, then disinfect. Use either a mixture of 1 Tbsp. of household (5%) bleach and 1 litre of warm water (mix a fresh batch each day) with 10 minutes contact time OR commercial Lysol or Clorox disinfectant with contact time indicated on label for disinfecting
  • Ensure regular cleaning and disinfecting of high-touch surfaces such as doorknobs, padlocks, water spigots, gates handle, railings etc.
  • When bringing home garden produce, wash any vegetables and fruit under clean running water (not soapy water) before eating 
Notifying the Health Unit

You must notify the Health Unit of your plans to operate a community garden this coming growing season. Contact the Health Unit at 1-866-888-4577, ext. 5006, or inspections@hkpr.on.ca to provide the following information:

  • Name and location of your community garden
  • Whether there are plans to open the community garden this year
  • Confirmation that you have received the Health Unit’s Checklist for Community Gardens and the Ontario’s Ministry of Health’s guidance document for operating a community garden 
  • Agreement that you will follow these directions open your garden  
Additional Resources

Farmers’ Markets and COVID-19


For Farmers/Vendors

During COVID-19, farmers who sell locally-grown and sourced foods in Haliburton County, Northumberland County and the City of Kawartha Lakes must keep the health and safety of the community top of mind.  

During this emergency, the Health Unit encourages local farmers’ markets to consider selling goods online. This is the best approach to use at this time. There are a number of e-commerce options to consider, including REKO Canada (a Finnish trade and fair consumption model used locally) and Open Food Network (an online partnership linked to the Farmers’ Markets Ontario). 

If you plan to organize a farmers’ market this season, you must first submit a detailed plan to the Health Unit. Public Health Inspectors will review and approve all submissions before any market can open or operate. Proposals must include details on how the market will maintain physical distancing, ensure proper handwashing, and follow appropriate cleaning/protocols. 

Criteria for E-Commerce/E-Market Proposals 

If your farmers’ market uses online payment options and lets customers drive or walk through to pick-up pre-ordered and prepaid food, you must include the following details in your proposal:    

  1. Confirmation that the landlord/property owner approves of the use for farmers’ market (Note: During COVID-19, many local municipalities are not allowing markets to set up on their property) 
  2. A written plan showing traffic circulation 
  3. A delivery plan based on the number of orders and drive-up customers. Consider staggering pick-up times based on a person’s last name (For example: People with last names starting with A-E can pick up from 9-9:30am, F-J from 9:30-10am, etc.)  
  4. Guidelines on how to ensure customers stay in their vehicles when picking up food 
  5. Plans to ensure customers walking to pick up orders maintain physical distance with vendors and other customers  
  6. Similar plans to ensure vendors/ volunteers maintain physical distancing 
  7. Locations where vendors/volunteers can access handwashing/alcohol-based hand sanitizing facilities  
  8. Written confirmation from vendors that they will not handle food or take part in the market if they are sick. Vendors will self-screen for COVID-19 symptoms 
  9. Types of products and how often they’re used to clean and disinfect surfaces where food orders are placed/organized (For example, after each order use household cleaners or diluted bleach solution of 1-part bleach to 9 parts water) 
  10. Ways that food products will be packaged so they are not loose 
  11. Process to ensure food orders are prepackaged in new, single-use boxes/bags and labelled with customer names or order numbers 
  12. Plans to ensure all refrigerated and frozen products are maintained at proper temperatures 
  13. A pledge to keep a list of vendors and all food products that each sell 
  14. Confirmation from each vendor that the food is obtained from an approved source:  
  • Meats ONLY come from an approved slaughterhouse and processed at approved facilities  
  • Dairy products ONLY made from pasteurized milk 
  • Perishable food requiring refrigeration during transport and distribution is maintained out of the danger zone (refrigerated) 

For questions or to submit your farmers’ market proposal, email the Health Unit at inspections@hkpr.on.ca. You can also call 1-866-888-4577, ext. 5006. 

A Public Health Inspector will review the proposal and respond to you. An inspection may also be needed to confirm the market is operating as outlined in the proposal. 

Additional Resources: 


For Shoppers/Customers
  • Follow the directions/guidance of food market organizers, especially if picking up food items in a ‘drive-through’ style market setting 
  • If picking up food items on foot, practise physical distancing by staying two metres (six feet) from other customers and vendors  
  • Minimize time at the market. Prepare a list for efficient shopping/pick up 
  • If possible, use alcohol-based sanitizer after pickup at each vendor 
  • Avoid touching your face 
  • Wearing a homemade (cloth) mask is optional. Be aware that these masks are not medical devices and are not proven to protect the person wearing them from getting COVID-19. 
  • After returning home, wash your hands with soap and water for 20 seconds  
  • As always, wash produce with running water before eating or preparing food. And remember… there is no evidence that food or food packaging can spread COVID-19!  

Rural Communities and COVID-19

Please give careful consideration to visiting your cottage or seasonal resident during COVID-19. Only come if you need to, but remember it’s not business as usual during the pandemic.

You must continue to take precautions against COVID-19, including practising physical distancing and keep to small groups. You are also strongly encouraged to take the supplies needed with you for the time you spend at the cottage or seasonal residence. Be aware that some services in cottage country may also be closed or unavailable due to COVID-19 restrictions.

Points to Consider 
  • Provincial and local states of emergency are in place, advising people to stay home and limit travel to only essential trips for groceries and medication 
  • Rural communities have limited health care resources that are already tied up dealing with COVID-19 challenges 
  • Smaller hospitals have few or no intensive care beds, as well as limited number of in-patient beds. This means patients with more serious health problems may need to be transported to larger centres at least an hour away 
  • Rural areas have a small pool of local doctors, nurses and other health care providers 
  • Many year-round residents of cottage country are older adults, who are more at risk of COVID-19 and require the limited resources available in their community 
  • By visiting the cottage or seasonal residence, you could unintentionally spread the virus into the community – putting people who live and work there at greater risk  
By Staying Home, You Will:  
  • Ease pressure on already stretched health care providers in smaller communities 
  • Have access to greater health care resources in your home community if you get sick 
If You Visit Your Cottage/Seasonal Residence: 
  • Buy provisions in your home community before you leave so you don’t have to make stops along the way and can stay put once you arrive 
  • Continue to practise physical distancing. Do NOT use the cottage as a gathering place for multiple or extended families 
  • Develop an exit plan with immediate family if you develop any sign of illness
  • Stay as much as possible to your cottage or seasonal residence for the time you are visiting

 

Food Access and Community Supports During COVID-19

Grocery Stores 

Many local grocery stores offer: 

  • Online or phone orders for contactless pick-up or delivery 
  • Special shopping hours for seniors and others at higher risk of COVID-19. 

You’re encouraged to contact your local store to determine hours, supports and services available to make shopping safer and convenient during COVID-19. 


Food Banks and Meal Options

Contact the food banks/community groups directly for more information:  

Northumberland County
  • Alderville Community Food Bank – Call: 905-352-2140 
  • Bewdley Community Works, More than a Food Bank – Call in advance: 905-797-2535 ext. 22, leave message 
  • Brighton Fare Share Food Bank – Call 613-242-4054 or 613-475-0691 
  • Campbellford Fare Share Food Bank – Call: 705 653-1930 
  • Cobourg Northumberland Fare Share Food Bank – Call 905-372-5308 
  • Cobourg Salvation Army Emergency Food Assistance – Contact905-373-9440 or text 905-375-7862 (*Note: Home Food Box Delivery Program available for residents of Cobourg, Port Hope and beyond who needs food and cannot physically come to the food bank) 
  • Cobourg Society of St. Vincent de Paul – Call: 905-373-9391  
  • Colborne Blessing Cupboard, Prospect Community Church – Call: 905-355-1578 or 905-207-0059 
  • Port Hope Salvation Army Community and Family Services – Contact 905-885-2323 or saporthope@gmail.com or text: 289-251-5758 (*By appointment only) 
  • Grafton Society of St. Vincent de Paul – Call: 905-377-3263 
  • Hastings and Roseneath Ministerial Food Bank, Hastings Trinity United Church – Call: 705-696-2780 or 705-696-1105 
  • Port Hope Northumberland Fare Share Food Bank, Port Hope United Church – Call: 905-885-6674 
  • Port Hope Community Health Centre of Northumberland – Food Cupboard – Call: 905-885-2626, ext. 212 (*By appointment only) 
  • Port Hope Society of St. Vincent de Paul – Call: 905-373-2940  
  • Warkworth 7 Hills Community Pantry, St. Paul’s United Church – Call: 705-924-2077 
Kawartha Lakes
  • Bethany/ Pontypool Daily Food Bank – Call: 705-277-2204 
  • Bobcaygeon Helps Food Bank – Contact: 705-928-8104 or 705-341-1184 (Lion’s Centre) or bobcaygeonfoodbank@gmail.com  
  • Coboconk Food Bank – Call: 705-344-4807 
  • Dunsford Community Food Bank – Call: 705-957-0989 
  • Fenelon Falls Salvation Army – Contact: 705-887-1408 or fenfallssalarmy@bellnet.ca 
  • Fowlers Corners and District Lions Club – Contact: 705-743-0325 or fcdlionsclub@gmail.com (*Note: serves Lindsay and Omemee) 
  • Frost Student Association (FSA) Food Bank – Call: 705-324-9144 ext. 3047 
  • Janetville Food Bank – Call: 705-324-4006 
  • Kawartha Lakes Centre of Hope – Contact: 705-324-7613 or lakeskawartha0@gmail.com   
  • Kawartha Lakes Food Source – Call: 705-324-0707 
  • Kinmount and area Food Bank – Contact: 705-455-3060 or kinmountfoodbank@gmail.com 
  • Lindsay Community Food Market – Contact: 705-212-9984 or lindsaycommunityfoodmarket@gmail.com 
  • Lindsay Salvation Army – Call: 705-878-5331, ext. 2 
  • Little Britain/ Mariposa Food Bank – Call: 705-340-8510  
  • Minden Food Bank – Contact: 705-286-6838 or 705-286-2990 or mindencommunityfoodbank@bellnet.ca (*Note: also serves Kinmount, Bobcaygeon and Norland 
  • Omemee Food Bank – Call: 705-799-6847  
  • Woodville Eldon Food Bank – Call: 705-879-6029 

Kawatha Lakes Meal Options 

Haliburton County
  • Cardiff Food Bank – Call: 613-334-0803 or 613-339-2704 
  • Haliburton 4Cs Food Bank – Call: 705-457-3010 
  • Highlands East Food Hub – Call: 705-448-9711 or 705-935-1956 
  • Kinmount Food Bank – Call: 705-455-3060 
  • Minden Community Food Centre – Call: 705-286-6838 
  • SIRCH Community Services – Contact: 705-457-1742 or 1-888-405-5555 or info@sirch.on.ca (*Free frozen meal pick-ups available on weekends) 

Errands Pickups and Companion Check-in Services 
Northumberland County 

For Errands:  

For Social Connection Companion Check-in: 

Kawartha Lakes 

For Errands:  

For Social Connection Companion Check-in: 

  • Community Care City of Kawartha Lakes – Offers ‘reassurance calls’ program for seniors and those with developmental challenges. Calls: 705-324-7323 or -800-461-0327, ext. 231 
  • EarlyON Centres Kawartha Lakes – Offers friendly check-in calls. To register, contact: 705-324-7900 or admin@oeyc.ca. On Tuesdays and Thursdays from 10 am to noon, speak to a staff person about any questions/concerns about children ages 0-6 years. You can also follow: www.facebook.com/oeyc.haliburtonvictoriabrock  
Haliburton County 

For Errands and Social Companion Check-in:  

Temporary Foreign Workers and COVID-19

Every growing season, many local farmers and agricultural producers turn to temporary foreign workers for help in planting and harvesting food. During COVID-19, this situation is made more difficult. 

The local Health Unit is working closely with area farmers to ensure these temporary (or migrant) workers can work safely during COVID-19. Our aim is to protect the health of workers and the well-being of the entire community by preventing the spread of the virus. This ensures area farms operate safely and by the rules, while allowing our local communities to stay well-fed and have access to quality, locally-produced food items.

During COVID-19, the Health Unit follows provincial directives and federal guidelines for temporary foreign workers. Throughout the growing season, our Public Health Inspectors work directly with local farmers and migrant workers to ensure these guidelines are followed to the letter of the law. Some of the provisions include: 

  • Regular housing/accommodation inspections
  • Getting temporary workers to self-isolate for 14 days upon arrival in Canada
  • Doing ongoing screening of workers for COVID-19 symptoms and putting in place provisions that they fully isolate themselves from others if they get sick
  • Making sure farmers do their part to protect the health of workers. This means: providing appropriate hygiene facilities/supplies, promoting physical distancing measures (such as making sure worker accommodations allow for at least 2-metre distance), and regular cleaning and disinfecting of surfaces.  

For more information on Health Unit efforts, call 1-866-888-4577, ext. 5006.

Emergency Orders, Directives and Closures

To contain the spread of COVID-19 and keep people home, the following declarations, orders and closures are currently in place from different level of governments:

Local Medical Officer of Health Directive and Class Order

On April 14, 2020, the local Medical Officer of Health issued the following Class Order under Section 22 (5.01.1)  under the Health Protection and Promotion Act. This order is designed to protect the health of local residents by reducing the spread of COVID-19 in Haliburton County, Northumberland County and the City of Kawartha Lakes. 

Who is Affected

The order applies to ALL persons in Haliburton County, Northumberland County and the City of Kawartha Lakes who:

  • are identified as a person diagnosed with COVID-19
  • have the signs and symptoms of COVID-19, have been tested for COVID-19 and are awaiting the results of their test
  • otherwise have reasonable grounds to believe they have symptoms of COVID-19,  or
  • are a close contact of a person identified in the above points.

What You Must Do

As of April 14, 2020 at noon, you must:

  • Isolate yourself without delay as instructed by the HKPR District Health Unit. This includes: remaining in your home or isolation facility. Do not go outside, unless on to a private balcony or enclosed yard where you can avoid close contact with others. You must not have any visitors into your home except as permitted by the Health Unit.
  • Remain in isolation until the expiry of a 14-day period that begins on the day on which you first show symptoms, are tested, or are diagnosed with COVID-19 (whichever is earliest, or on the last day of close contact). Follow these guidelines unless instructed otherwise by the Health Unit. 
  • During the self-isolation period, reduce exposure to others to prevent the spread of infection or potential infection from COVID-19. Follow infection control instructions on the HKPR District Health Unit website (www.hkpr.on.ca) or those given to you by the Health Unit or any other staff of a healthcare facility to which you may seek or receive treatment.
  • Keep away from vulnerable persons. Follow any further instructions provided by the Health Unit pertaining to COVID- 19. In particular, you should seek clinical assessment over the phone – either by calling your primary care provider’s office or Telehealth Ontario 1-866-797-0000. If you need additional assessment, your primary care provider or Telehealth Ontario will direct you to in-person care options.
  • Seek prompt medical attention if your illness worsens by calling 911 and telling reponsders of your COVID-19 related diagnosis or symptoms.

Please Note: Testing for Other Individuals

The Province of Ontario has indicated that people who are not displaying any symptoms of COVID may elect to be tested. The class order presently in place does not apply to individuals who do not show signs or symptoms of COVID, unless they have also been identified as a close contact of a person who has been diagnosed with COVID. If you are not a “close contact” AND are asymptomatic, the class order does not apply to you, and you do not have to self isolate while awaiting your COVID test results. However, if at any time before or after having your test, and/or receiving your COVID diagnosis, you experience COVID symptoms, the class order AND the obligation to self-isolate will apply.

Questions and Answers
Under what authority did the Haliburton, Kawartha, Pine Ridge (HKPR) District Health Unit issue a Class Order related to the COVID-19 outbreak to require persons to self-isolate? 

 The Health Protection and Promotion Act authorizes the Medical Officer of Health to make a Class Order to address the risks presented by the potential spread of COVID-19 to residents of the City of Kawartha Lakes and Northumberland and Haliburton Counties.

Why did the Medical Officer of Health issue this Class Order?

Based on the continuing increase in the number of people contracting COVID-19 in the City of Kawartha Lakes, Northumberland and Haliburton Counties, and experiences in cities around the world, this is a targeted mandatory measure that will strengthen our ability to reduce the loss of life from COVID-19, and preserve and protect the capacity of our health care system to respond and to provide care for those who need it. 

While most people who have or may have COVID-19, as well as their close contacts, have been compliant with instructions from public health authorities to self-isolate, there are individuals who do not take these measures seriously enough. This Class Order is a legal tool to help us ensure that everyone who needs to self-isolate, complies.

Who is required to self-isolate under this Order?

All individuals who have been diagnosed with COVID-19; have signs and symptoms of COVID-19, have been tested for COVID-19 and are awaiting the results of their test; otherwise have reasonable grounds to believe they have symptoms of COVID-19; or are close contacts of those individuals, are required to self-isolate. A close contact is a person who is caring for or living in the same household with someone who has COVID-19 or is otherwise identified as a close contact by the HKPR District Health Unit.

When is the Order effective? How long must people self-isolate?

The order is effective from 12:00 p.m. (noon) on April 14, 2020, and will remain in effect until such time as the Medical Officer of Health determines it is no longer required. 

Self-isolation is generally for a period of 14 days from the first onset of symptoms. In some cases, public health officials may direct an individual to extend the period of isolation, depending upon symptoms, other new cases identified in a household and test results.

Are there any exceptions?

Close contacts who are asymptomatic and provide an essential service may continue to provide that essential service. In addition, the Order does not restrict a person from receiving essential medical services or treatments, whether or not related to COVID-19. Other exceptions may be made in compelling circumstances, for example, individuals who do not have suitable housing to self-isolate, or who are fleeing domestic violence. 

What does it mean to self-isolate under the Order?

Individuals who are affected by the Order are required to stay at home. If a person with COVID-19 is homeless, or where their home is otherwise unsuitable or unsafe for isolation purposes, they will be accommodated in an isolation facility to be determined. Self-isolation means not leaving home at all or having any visitors except as permitted by HKPR District Health Unit (for example, where a health care worker is visiting the home). People in self-isolation should arrange to have groceries and other necessities delivered to them. If you require any support with this, please notify HKPR District Health Unit at 1-866-888-4577 ext. 5020.

Image of the first page of the Class Order - click as a link
Image of the first page of the Class Order – click as a link

COVID-19 Class Order
Fact Sheet


Provincial Orders
  • The Ontario Government has extended its State of Emergency due to COVID-19 until July 15. Under this order, many outdoor amenities and non-essential businesses are closed. Restrictions on social gatherings and limiting staff from working in more than one retirement home or long-term care home also remain in place until then.
  • Ontario has also extending its COVID-19 emergency orders to July 10.
  • The provincial government is letting more business and services reopen in many parts of Ontario — including City of Kawartha Lakes, Haliburton County and Northumberland County — as it moves to Stage 2 of its COVID-19 recovery plan. Included in the list of new openings are: tattoo parlours, barber shops, hair salons, beauty salons, shopping malls (under existing restrictions), and outdoor dine-in services at restaurants/bars. If you have questions about whether your business can reopen or not, call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659 or read the Frequently Asked Questions.
  • The limit on social gatherings has been increased from five to 10 people across Ontario.
  • Ontario is now encouraging people to create a social circle during COVID-19. A family or social circle allows up to 10 people to interact closely with each other, without the need for physical distancing.  
  • The Ontario government is improving its efforts to more quickly test, trace and isolate cases of COVID-19 to stop the spread of the virus. Included in this is a joint provincial-federal partnership to launch COVID Alert, a new privacy-first exposure notification app. The app is designed to improve COVID-19 tracking and will be launched in early July. More details about it are expected soon.
  • Places of worship in Ontario are now allowed to reopen with physical distancing in place and attendance limited to more than 30 per cent of building capacity to ensure the safety of worshipers.
  • More people are now allowed to attend wedding or funeral services. For indoor ceremonies, the number of people allowed to attend a funeral or wedding can now be a maximum of 30 per cent capacity of the ceremony venue. Wedding and funeral ceremonies taking place outdoors will be limited to 50 attendees. For both indoor and outdoor ceremonies, those attending must follow proper health and safety advice. The number of people allowed to attend receptions afterwards remains at a maximum of 10 people.
  • In-class instruction at all publicly-funded elementary and secondary schools, as well as private schools, is currently unavailable, although at-home and online learning options continue for students. In September 2020, the Province intends to allow schools to reopen for in-class learning under strict guidelines designed to protect the health of students, teachers and other staff. Depending on the COVID-19 situation in the fall, different learning options are being considered. These include in-class instruction with a cap on the number of students, at-home learning options or a combination of both.
  • The Ontario government is allowing family visits to resume at long-term care homes, retirement homes and other residential settings. Long-term care homes will allow outdoor visits of one person per resident each week at a minimum. Strict health and safety guidelines will be in place to protect the health of residents, staff and visitors, so be sure to follow them — including physical distancing rules. Contact the care home for specifics on how to arrange a visit.
  • Child care centres across Ontario are now allowed to reopen, but must follow strict health protocols to ensure the safety of staff and children.
  • Water recreational facilities such as outdoor splash pads, wading pools and swimming pools are now allowed to reopen. Beach access and additional camping at Ontario Parks is also allowed, as is camping at private campgrounds.
  • Ontario’s Chief Medical Officer of Health has released an updated directive to allow the gradual restart of non-essential services provided by regulated health care providers like dentists, chiropractors and others.
  • Overnight summer camps will also not be permitted over coming months. 

Federal Orders 

Public Notice

CLASS ORDER
made pursuant to Section 22 (5.0.1) of the Health Protection and Promotion Act

Date: April 14, 2020

TO:      All persons residing in or present in Haliburton County, City of Kawartha Lakes and Northumberland County who:

(a) are identified as a person diagnosed with COVID-19;

(b) have the signs and symptoms of COVID-19, have been tested for COVID-19 and are awaiting the results of their test;

(c) otherwise have reasonable grounds to believe they have symptoms of COVID-19; or

(d) are a close contact of a person identified in (a), (b) or (c).

I, Dr. A. Lynn Noseworthy, Medical Officer of Health for the Haliburton, Kawartha, Pine Ridge District Health Unit (HKPR District Health Unit), order you to take the following actions, effective 12:00 pm (noon) on April 14, 2020:

  1. Isolate yourself without delay in accordance with instructions provided by the HKPR District Health Unit. This includes remaining in your home or isolation facility. Do not go outside, unless on to a private balcony or enclosed yard where you can avoid close contact with others. You must not have any visitors into your home except as permitted by HKPR District Health Unit.
  2. Remain in isolation until the expiry of a 14-day period that begins on the day on which you first show symptoms, are tested, or are diagnosed with COVID-19, whichever is earliest, or on the last day of close contact, unless otherwise instructed by HKPR District Health Unit in accordance with the current Ministry of Health guidelines as amended: health.gov.on.ca/en/pro/programs/publichealth/coronavirus/docs/2019_testing_clearing_cases_guidance.pdf
  3. During the self-isolation period, conduct yourself in such a manner as not to expose another person to infection or potential infection from COVID-19 by following infection control instructions on the HKPR District Health Unit website, located at: hkpr.on.ca or given to you by the HKPR District Health Unit or any other staff of a healthcare facility to which you may seek or receive treatment.
  4. Keep away from vulnerable persons. Follow any further instructions provided by the HKPR District Health Unit pertaining to COVID- 19 and the terms and conditions of this Order. In particular, you should seek clinical assessment over the phone – either by calling your primary care provider’s office or Telehealth Ontario 1-866-797-0000. If you need additional assessment, your primary care provider or Telehealth Ontario will direct you to in-person care options.
  5. Seek prompt medical attention if your illness is worsening (e.g. difficulty breathing) by calling 911 and telling them of your COVID-19 related diagnosis or symptoms.
  6. The requirements of this Order are subject to necessary modifications for the following persons or class of persons:
    1. a person or class of persons who, in the opinion of the Medical Officer of Health is asymptomatic and provides an essential service, for the limited purpose of providing that essential service;
    2. a person receiving essential medical services or treatments, whether or not related to COVID-19; or
    3. where a person’s isolation, in the opinion of the HKPR District Health Unit, would not be in the public interest.

THE REASONS for this ORDER are that:

  1. COVID-19 has been designated as communicable under Ontario Regulation 135/18 as amended.  COVID-19 has been declared a pandemic by the World Health Organization. The Province of Ontario, the City of Kawartha Lakes and Haliburton County have declared emergencies under the Emergency Management and Civil Protection Act as a result of the pandemic.
  2. COVID-19 is now present in Haliburton County, the City of Kawartha Lakes and Northumberland County and therefore poses a risk to the health of the residents through community transmission. The COVID-19 virus is spread from an infected person to a close contact by direct contact or when respiratory secretions from the infected person enter the eyes, nose or mouth of another person.
  3. To contain the spread of COVID-19, individuals experiencing symptoms consistent with COVID-19 or who are infected with COVID-19, as well as their close contacts, are required to isolate themselves from other people until they are no longer infectious or potentially infectious. Isolation ensures that these people will not spread their infection to others.

I am of the opinion, on reasonable and probable grounds that:

(a) a communicable disease exists or may exist or there is an immediate risk of an outbreak of a communicable disease in the health unit served by me;

(b) the communicable disease presents a risk to the health of persons in the health unit served by me; and

(c) the requirements specified in this Order are necessary in order to decrease or eliminate the risk to health presented by the communicable disease.

am also of the opinion that the delivery of notice of this Order to each and every member of the class is likely to cause a delay that could significantly increase the risk to the health of any person residing in the HKPR District Health Unit area, so notice shall be provided through the public media and the internet via posting on HKPR District Health Unit’s website: hkpr.on.ca.

The following definitions apply to this Order:

“close contact” means you are caring for or living in the same household with someone who has COVID-19 or have otherwise been identified as a close contact by the HKPR District Health Unit.

“Haliburton, Kawartha Pine Ridge District Health Unit” or “HKPR District Health Unit” means the Medical Officer of Health or HKPR District Health Unit staff acting under the direction of the Medical Officer of Health.

“vulnerable person” includes a person who (i) has an underlying medical condition; (ii) has a compromised immune system from a medical condition or treatment; (iii) is 65 years of age or older; or (iv) is reliant upon a homeless shelter or other congregate living setting.

NOTICE

TAKE NOTICE THAT each member of the class is entitled to a hearing by the Health Services Appeal and Review Board if the member has delivered to me, at the address below, and to the Health Services Appeal and Review Board (HSARB), by e-mail to hsarb@ontario.ca or faxed to the HSARB at 416-327-8524., notice in writing, requesting a hearing within 15 days after publication of this Order or otherwise in accordance with applicable law.

AND TAKE FURTHER NOTICE THAT although a hearing may be requested this Order takes effect when it is delivered to a member of the class or brought to the attention of a member of the class.

FAILURE to comply with this Order is an offence for which you may be liable, on conviction, to a fine of not more than $5,000.00 for every day or part of each day on which the offence occurs or continues.

A. Lynn Noseworthy, MD, MHSc, FRCPC
Medical Officer of Health, Haliburton, Kawartha, Pine Ridge District Health Unit
200 Rose Glen Road
Port Hope, Ontario L1A 3V6

This Order shall be posted on the HKPR District Health Unit website: hkpr.on.ca

Inquiries about this Order should be directed to the HKPR District Health Unit at 1-866-888-4577 ext. 5020

Join Us to Help Fight COVID-19

Local Recruitment Efforts

Haliburton Highland Health Services is appealing to the local community for any health care workers (retired, relocated, etc.) who have a skill set that can support the increasing need in the COVID-19 response. Nurses are in high demand, as is anyone with a background in personal care settings. If interested in helping, contact HHHS’s Human Resources Manager Carol Carr at (705) 457-1392, ext. 2254, or email at: hr@hhhs.ca

Provincial COVID-19 Recruitment Campaign

Do you have experience in providing health care? Ontario wants to hear from you! 

Ontario is recruiting former health care workers and volunteers to support the work of hospitals, clinics, and assessment centres in responding to COVID-19. By listing your skills, experience and availability at the Health Workforce Matching Portal, you will be matched to employers in need of help. 

Potential recruits include: 

  • Retired or non-active health care professionals
  • Internationally educated health care professionals 
  • Students and volunteers with health care experience. 
Supporting Ontarians in Need

During COVID-19, it’s important to help those in need access food, medicine and basic necessities. If you are an individual interested in volunteering, or an organization in need of people to help, visit SPARK Ontario to get connected and start helping those affected by COVID-19.

Parks, Recreational Facilities and Campgrounds

Getting outside to enjoy the nicer weather is even more important during COVID-19. But wherever you go, it’s important to practise physical distancing and stay 2 metres (6 feet) apart from anyone outside your household. 

Given current pandemic restrictions, it’s important to know what parks, playgrounds and other recreational facilities are open to the public. Do your homework before going out to avoid any disappointment. 


Municipal Parks, Playgrounds and Outdoor Recreational Facilities 

More outdoor recreational amenities are reopening. These include outdoor sports facilities and multi-use fields (like tennis courts), off-leash dog areas, and outdoor picnic sites, benches and shelters in parks and recreational areas. Many water recreational facilities such as outdoor splash pads, wading pools and all swimming pools are reopening as well. However, outdoor playgrounds, play structures and equipment and fitness equipment remain closed until further notice. 

You are encouraged to check with your local municipal government for specifics on what parks, trails and outdoor recreation facilities are open in your community. Each community will be deciding when to open its own municipally-run facilities.  

The Health Unit is resuming its beach water testing program this summer. Test results for dozens of public beaches in the City of Kawartha Lakes, Haliburton County and Northumberland County will be available each week. Due to COVID-19, please note some beaches may be closed or have restrictions in place. Get the latest beach results here and learn how to stay safe at the beach during this pandemic.

Please be aware that not all public washrooms at parks and other facilities may be open at this time, so plan accordingly if visiting. 


Private Seasonal Parks and Campgrounds

As of June 12, the Ontario government is allowing camping at all private campgrounds.

Currently, the Ontario government is only allowing private parks and campgrounds to open to begin preparing for the coming season. They can also allow access to trailers and RVs whose owners have a full season contract to stay there.

Limited Access and Use
  • At this time, only trailer owners who have a contract for a full season are allowed to access the park or campground to prepare their trailer for the coming season.*
  • Preparation includes inspecting their trailers for winter damage, conducting any repairs and cleaning their trailer.
  • Preparation also applies to owners with a contract for a full season who can bring their trailer in for set up.
  • Trailer owners cannot use the park for any recreational purposes.
  • Other areas of the park or campground, including shared facilities such as washrooms, MUST remain closed.

**NOTE: Under Ontario’s current emergency orders, seasonal campsites are available to individuals in trailers and RVs who do not have another residence in Canada and are in need of housing during the COVID-19 situation.

Overnight Accommodation

Overnight stays at private parks are only allowed if ALL these six criteria are met:

  1. The park must have notified the Health Unit with its intent to start the drinking water system.
  2. The park must have submitted a water sample and have the results indicating it is free of bacteria.
  3. The trailer sites must all have working-waste water (sewers).
  4. The trailer sites must be supplied with electricity.
  5. Recreational facilities must remain closed.
  6. Shared facilities (washrooms) must remain closed

For parks or sites that cannot meet all these criteria, trailer owners are ONLY permitted to stay for the day. They can prepare their trailer for the season, but must leave for the night.

For more information, call the Health Unit office at 1-866-888-4577, ext. 5006.


Provincial Parks and Conservation Reserves

Provincial parks and conservation reserves are now open and allowing limited day-use activities like walking, hiking, biking, birdwatching, picnicking and off-leash pet areas. By late June, more washrooms, campgrounds, roofed accommodations, park stores, visitor centres, and water taps will also reopen. Access to beaches at provincial parks is also being allowed. Please visit Ontario Parks for the latest information on camping and day use.

If out at a park, you are encouraged to continue taking COVID-19 prevention measures like physical distancing.


National Parks and Historic Sites 

People are now allowed to use Parks Canada locations across the country. Access to some trails, day use areas and green spaces are permitted. Camping is being allowed to resume at some parks in late June. For the latest updates on camping and visitor services at Parks Canada locations, click here.

Holiday, Celebrations and Special Events

Getting together with family, friends and other to celebrate holidays, birthdays, anniversaries and other special occasions is common. Unfortunately, with COVID-19, it’s not business as usual and large gatherings can do more harm than good.

Currently, everyone must follow Ontario’s order that forbids large gatherings of people. As of June 12, social gatherings are limited to more than 10 people. Also as of June 12, places of worship are being allowed to reopen, but with strict restrictions.

Being limited to seeing loved ones during birthday, holiday or other special event is difficult. Keeping up your emotional and mental well-being is important during these difficult times, and support is available to help

What You Can Do

  • Take advantage of technology. Hold a virtual party using an online platform. You can see and hear each other… and even sing a celebratory song!
  • Send a gift to someone celebrating a special milestone, or order a take-out meal from a local restaurant that can be delivered to their doorstep.
  • Connect with loved ones, friends, and vulnerable members of the community online or by phone. This can help reduce feelings of isolation and anxiety.
  • If you are a place of worship, consider these ideas to connect with your members too.
  • If you plan a special meal for someone in your household, and need to get groceries for it, consider the following:
    • Shop only one day per week and buy only what you need for up to two weeks
    • Respect store hours dedicated to seniors, vulnerable persons, and essential service workers (normally the first hour stores are open)
    • Have a list of items, shop efficiently, and do not casually browse
    • Do not touch food or products you’re not intending to buy
    • If possible, pay with a card or phone tap rather than cash
  • Get into the spirit of the birthday, holiday or other special event. Instead of gift-giving, donate to a local food bank or help a neighbour who cannot get out (like an older adult) with grocery shopping or yardwork
  • Be aware that more people are now allowed to attend wedding or funeral services. For indoor ceremonies, the number of people allowed to attend a funeral or wedding can now be a maximum of 30 per cent capacity of the ceremony venue. Wedding and funeral ceremonies taking place outdoors will be limited to 50 attendees. For both indoor and outdoor ceremonies, those attending must follow proper health and safety advice. The number of people allowed to attend receptions afterwards remains at a maximum of 10 people. Please plan accordingly if you are attending any of these functions.
  • Avoid non-essential travel, including for holidays. Such travel to and from Canada is currently banned. Anyone who does enter the country, including Canadians returning from travel, is required by law to self-isolate for 14 days regardless of whether they have symptoms of COVID-19.

Donations of Masks, Gloves and Other Protective Equipment

Help in the fight against COVID-19! The following hospitals and health care agencies are requesting donations of Personal Protective Equipment, including: N-95 masks, gloves, surgical masks, shields and gowns. If your business/organization has extra supplies, consider donating them at this time of need: 

Northumberland County

Northumberland Hills Hospital 

All equipment donations must be reviewed by the hospital’s Materials Management department first. Do not drop off equipment/supplies donations without first confirming they can be accepted. Contact: Charity Meiklejohn at cmeiklejohn@nhh.ca

Campbellford Memorial Hospital

To donate equipment, contact John Russell, of the Campbellford Memorial Hospital Foundation, at (705-632-2014 or jrussell@cmh.ca. Please do not bring items to the hospital, as all items must first be reviewed. 

City of Kawartha Lakes

Kawartha Lakes Paramedics 

Anyone with a supply of appropriate equipment/supplies should first contact Launa Macey, Supervisor of Procurement, at(705) 324-9411, ext. 1875, or lmacey@kawarthalakes.ca to determine pickup/delivery arrangements. 

Ross Memorial Hospital 

Are you a business, including dental offices, medical offices, veterinarians or contractor, that may have supplies available and wish to donate? Contact Christine Wood at cwood@rmh.org or (705) 324-6111, ext. 4628 to make arrangements. 

Haliburton County

Haliburton Cares 

With an impending shortage of critical personal protective equipment, the community is being asked for donations. If you have supplies to donate, please fill out the online form or call (705) 457-1580. 

Multi-Unit Dwellings/Apartment Buildings

If you own or manage a multi-unit building, it’s important to protect your tenants from COVID-19. Proper screening, cleaning, physical distancing and other measures are essential to reduce the spread of illness. Here’s what you need to do: 

Screening
Handwashing and Respiratory Etiquette
Cleaning and Disinfecting
  • Increase cleaning and disinfecting, especially in common areas. High-touch surfaces (like doorknobs, light switches, phones, elevator buttons, stairwells, shared washrooms and garbage facilities) should be cleaned and disinfected at least twice per day, and when visibly dirty.
  • Be careful when handling waste, and ensure you wash hands thoroughly afterwards with soap and running water. Line garbage cans with plastic bags if possible and avoid direct contact with soiled items in the garbage
  • For Shared Laundry Rooms: Both sick and healthy households need to use laundry rooms to wash dirty laundry.  Clean and disinfect the machine controls frequently.  You may also need to put up limits to the number of people in the laundry room at a time, to ensure physical distancing.  Put up this poster for tips on using shared laundry facilities.
Physical Distancing
  • Promote physical distancing in your building. Urge people to keep 2 metres (6 feet) apart – roughly the length of a hockey stick. Put up this poster in all common areas to send a clear message.
  • Put in place measures at your building to reinforce physical distancing. Stagger times to use laundry facilities, limit the number of people (to five or less) gathering in shared spaces, and move furnishings like chairs further apart to create more space. Please note: the Ontario government is currently banning public gatherings of more than five people.
  • All playgrounds and outdoor play structures are currently shut down by order of the Ontario government. Put up signs reinforcing this closure message. Access to shared outdoor space should also be limited and physical distancing enforced. 
  • Limit capacity on elevators to ensure physical distancing. Post a sign indicating no more than two or three people should use the elevator at once. 
What to do If Tenants/Residents Show COVID-19 Symptoms
  • Individuals in a private unit who show COVID-19 symptoms MUST self-isolate for 14 days and not leave home, unless they need medical care. If possible, check in with them by phone, email or text. Offer to get food/supplies and leave items at their doorway, ensuring no close contact.
  • If someone with COVID-19 symptoms lives in a shared space, support them to safely self-isolate for 14 days by ensuring they stay in a separate room, use a separate washroom (if possible) and keep a 2 metre distance from others. If this isn’t possible, review this link 
  • If someone experiences severe COVID-19 symptoms, seek immediate medical care. 
Additional Resources:

Download and print resources below:

Prevention poster for tenants
Prevention for Tenants

Prevention for Tenants
Poster

Prevent the spread poster which can be used in the community
Prevention Community

Prevention in the Community
Poster

Image of Attention Visitors AODA compliant poster - click to download
Image of Attention Visitors AODA compliant poster

Attention Visitors
Posters

Travellers and COVID-19


Travelling Abroad

If you have travelled abroad, you MUST immediately self-isolate/quarantine and stay home for 14 days. This is due to the Canadian government putting in place an Emergency Order under the Quarantine Act. Further mandatory requirements for travellers entering Canada were put in place on April 14 by the federal government.

These quarantine measures apply to all travellers arriving in Canada and is aimed at slowing down the spread of COVID-19 in Canada. The only exceptions are essential workers, including those who ensure the continue flow of goods and essential services across the border.

Please Note:

Please note: Information is current as of April 24, 2020

Violating any instructions provided to you when you entered Canada could lead to up to 6 months in prison and/or $750,000 in fines.

Travellers Arriving in Canada
as of April 14, 2020
With Symptoms 
Without Symptoms 
MANDATORY Isolation MANDATORY Quarantine/Self-Isolation
Go directly to the place where you will isolate, without delay, and stay there for 14 daysYesYes
You must wear a non-medical mask or face covering while traveling to the place you will isolate/quarantineYesYes
Go to your place of isolation using private transportation only, such as your personal vehicle. You cannot arrange a pickup/ride with another personYes
Do NOT go outsideYes
Do not leave your place of isolation unless it is to seek medical attentionYesYes
Do not go to school, work, other public areasYesYes
Do not use public transportation such as buses and taxisYes**
Stay in a separate room and use a separate bathroom from others in your home, if possibleYes
Do not have visitorsYesYes
Limit contact with others in the place of isolation, including childrenYes
Do not isolate in a place where you will have contact with vulnerable people, such as older adults age 65+ and individuals with underlying medical conditionsYesYes
If your symptoms get worse, immediately
contact your health care provider or public health authority and follow their instructions
Yes
Arrange to have someone pick up essentials like groceries or medication for youYesYes
Keep a distance of at least 2 arms lengths (approximately 2 metres) from othersYesYes
Stay in a private place like your yard or balcony if you go outside for fresh airYes
Monitor your health for symptoms of COVID-19Yes

** If no symptoms: You can only take public transportation to get to your place of self-isolation after you arrive in Canada, but must wear an appropriate non-medical mask or face covering while in transit. You must not stop on the way home, and practise physical (social) distancing at all times.

If you have symptoms but do not have a place to isolate, you will be required to isolate for 14 days in a facility designated by the Chief Public Health Officer of Canada.

If you develop symptoms within 14 days:

  • Isolate yourself from others
  • Immediately call a health care professional or public health authority and:
    • describe your symptoms and travel history
    • follow their instructions carefully
  • Please note: The 14-day quarantine period restarts from the time you develop COVID-19 symptoms OR you are exposed to another returning traveller covered under this Order who has COVID-19 symptoms

If you do not develop symptoms after 14 days OR if you no longer have a fever and your symptoms are improved:

  • You can stop isolating, but for your protection, stay home except for essential trips (like groceries or medication)
  • You MUST practise physical distancing measures when in public
  • Continue with frequent handwashing and avoid touching your face

If you are still unwell after 14 days, contact Telehealth Ontario or your health care provider for further direction.


Travelling in Canada

Travelling Between Provinces

To slow the spread of COVID-19, many parts of Canada have placed limits on travel between provinces. This includes the requirement that some people arriving must self-isolate for 14 days. If you are planning to visit another province or territory, you are encouraged to check provincial or territorial government websites to see if any travel restrictions are in place that could affect your trip.

Federal Rules 
  • Temperature screenings are now required for any passengers arriving or flying out of Canadian airports. This applies to international and domestic flights.
  • As of April 20, new measures mean all air passengers travelling in Canada must wear a non-medical mask or face covering over their mouth and nose during travel.  
  • When travelling domestically by ferry, rail or bus, travellers are strongly encouraged to wear non-medical masks or face coverings whenever possible. They may need to use a non-medical mask or face covering to cover their mouth and nose when they cannot maintain physical distance from others. 

Right now, the best option is to stay home to prevent the spread of COVID-19. If you must travel, be prepared for restrictions. 


Travelling within Ontario

Will trailer parks/campgrounds be open this season? 

COVID-19 Testing & Assessment Centres

Below are locations of the specific COVID-19 Assessment Centres in Northumberland County, Haliburton County and the City of Kawartha Lakes.

  • Click here for general information about Testing for COVID-19, including answers to who, what, when, why and how.

City of Kawartha Lakes

Ross Memorial Hospital (RMH) COVID-19 Assessment Centre

As of July 6, the RMH COVID-19 Assessment Centre is shifting to new hours and location, as follows:

  • Location: Ross Memorial Hospital (10 Angeline St. N., Lindsay). Enter from Kent Street and exit (right turn lane only) on Angeline St. N.
  • Hours: Monday to Friday, 9:30 am – 5:30 pm
  • No appointment is necessary
  • Testing is a set up as a ‘drive-thru’ model, meaning you remain in your vehicle at all times.

Your results should be available online within 72 hours of testing. If unable to access your results online, or to book an in-home test, call (705) 328-6217.

Northumberland County

Northumberland Hills Hospital (NHH) COVID-19 Assessment Centre

Effective June 8, NHH’s COVID-19 Assessment Centre is now located within the hospital, adjacent to the Emergency Department. To access it, you should use the Emergency Department entrance (not the main front doors of the hospital).

NHH’s COVID-19 Assessment Centre is open daily from 8 am to 4 pm. Call 905-377-7783 to book an appointment. While walk-ins are accepted, you are strongly urged to call ahead and schedule your assessment to minimize wait times and support physical distancing rules.

The NHH COVID-19 Assessment Centre will screen patients, test (if deemed appropriate) and direct patients to proceed as required.

COVID-19 testing is now available for:

  • All those with at least one symptom of COVID-19, even if mild
  • Asymptomatic people who think they may have been exposed to someone with suspected or confirmed COVID-19
  • Asymptomatic people who may be at risk of exposure to COVID-19 through their employment.

Trent Hills

The Trent Hills COVID-19 Assessment Centre is now open 9 am to 5 pm, Monday to Friday each week. To book a COVID-19 test, call the local Assessment Centre at 705-395-1801.

Patients are no longer required to be referred to the Assessment Centre by a physician, nurse practitioner, nurse, walk-in/virtual clinic, Telehealth, or Public Health. The Assessment Centre is now located at a fixed single site at the Rotary Hall Boardroom (179 Saskatoon Ave.) in Campbellford.

For days the Assessment Centre is not available, contact the HKPR District Health Unit at 1-866-888-4577, ext. 5020.

Haliburton County

If you are a resident of Haliburton County and you meet one of the criteria below, you can get tested for COVID-19:

  1. If you have at least one symptom of COVID-19 (click here for a list of symptoms)
    OR
  2. If you are concerned you’ve been exposed to COVID-19 because you have been in contact with a confirmed or suspected case,
    OR
  3. If you are at risk of exposure to COVID-19 because of your employment, including essential workers (e.g. health care workers, grocery stores employees, other front-line workers.)

If you meet any one of these criteria, call the Haliburton County COVID-19 Community Assessment Centre at 705-457-1212 (press 6) during regular business hours or Telehealth Ontario at 1-866-797-0000 to book an appointment for testing.

PLEASE NOTE: if your symptoms are severe, call 9-1-1 and alert the dispatcher to your symptoms.

The Haliburton County COVID-19 Community Assessment Centre is staffed by health care providers who will complete a phone assessment and advise as to appropriate next steps, which may include self-monitoring instructions, self-isolation instructions, or further assessment and testing in the drive-through facility. The Centre is for all residents of Haliburton County, regardless of whether you have a family doctor.

Testing is by appointment only, however no Ontarian who is symptomatic or who is concerned they have been exposed to COVID-19 will be declined a test at an Assessment Centre.

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